When you release an app update that fixes issues mentioned in older reviews, include this information in your release notes and consider replying to relevant reviews to tell these users about the fix. Clearly acknowledge the reviewer’s feedback, and let them know you’re working on addressing the issue. If you can’t respond to every review, consider prioritizing reviews with the lowest star ratings or those mentioning technical issues with the current version of your app. When possible, we recommend personalizing your responses rather than using generic responses for similar reviews. Strive for a friendly tone that’s consistent with the voice of your brand. Keep your responses respectful and don’t include personal information, marketing language, or spam. The ideal response is concise and clearly addresses your customer’s feedback. You can edit your response at any time, and only the latest version of your response will be shown. When you respond, the reviewer is notified and has the option to update their review. You can respond to all reviews of your app, regardless of when they were written, in App Store Connect. If you choose to reset your summary rating, past reviews will continue to display on the product page.Īddressing feedback directly on your App Store product page can help you create a better user experience and improve your app’s rating. Users can review iOS, iPadOS, and macOS apps on the app’s product page on their device, and review watchOS apps on their iOS device. Written reviews allow users to share more detail about their experience with an app. Users can rate iOS, iPadOS, macOS, and tvOS apps on the appʼs product page on their device, and they can rate watchOS apps on the appʼs product page on their iOS device. In addition, keep in mind that resetting your summary rating won’t reset your app’s written reviews. While resetting the summary rating can ensure that it reflects the most current version of your app - which can be useful if an update addresses users’ previous concerns - having few ratings may discourage potential users from downloading your app. However, we recommend using this feature sparingly. This summary rating is specific to each territory on the App Store and you can reset it when you release a new version of your app. Individual ratings inform your app’s summary rating, which is displayed on your product page and in search results. He regularly blogs on his company’s blog: The Bark and Roar.Users can rate your app on a scale of one to five stars. His agency specializes in digital design and branding face lifts. As an industry insider, he has walked the walk and developed a winning strategy from experience with one of Wisconsin’s largest remodeling companies. His expertise is in multi-platform brand messaging with a focus on inspiring homeowners. Here are a few samples of how the mobile site and full site look in Safari on an iPhone.īen Lindberg, CR is a partner at Lion Tree Group, a marketing and web development agency in Madison, WI. However, you can go to Account Settings -> Notifications and set up your preferences for notifications on post updates. One of the few downsides to using the mobile site is that it doesn’t behave like the app and walk you through setting up notifications. Step 4: SET UP NOTIFICATIONS IN MOBILE FACEBOOK It isn’t mobile friendly, but at least you’ll be able to access and respond to any messages in Messenger. The best workaround for how to access Facebook Messenger without the App is to use the full desktop version of Facebook. One of the downsides to the mobile browser version of Facebook is that it doesn’t allow you to access Messenger. Not a huge loss there from a user experience. One thing I’ve noticed that don’t seem to come through on mobile are Canvas Ads. Basically all functionality is accessible through the mobile version including Ads and page management. You can also put a bookmark icon on your home screen so access closely mimics using the App. Make sure to bookmark the page for quick access. Instead of opening Facebook from an app, simple use the mobile version accessible through your phone browser. Step 2: OPEN SAFARI OR CHROME ON YOUR PHONE Don’t worry, none of your content will be deleted. This is a simple, but necessary first step. Step 1: DELETE THE FACEBOOK APP AND MESSENGER APP If you’re still feeling a little creeped out following Zuckerberg’s testimony in Congress this week, fear not, we’ve got the answers for how you can use Facebook without the App and avoid life-imposing consequences altogether. Facebook hasn’t done much to calm fears in the wake of continued concerns. People have posted plenty of videos perpetuating a conspiracy theory about the stalker feature of the Facebook Messenger App see here and here. Let’s face it, we’re all paranoid about using the Facebook App on our iPhones.
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